Hello, valued customer,
We are here to guide you through using our website to bring your custom metal projects to life. Below, we will explain step by step how you can make the most of our platform:
1. Creating an Account or Logging In:
If you have previously created an account, you can log in to our website. If you don't have an account yet, you can quickly create one using the "Create Account" or "Log In" options on our homepage. Creating an account will only take a few minutes.
2. Creating a Project Request:
After logging in, you can create a new project request by using the "Create New Project Request" button on the main page. At this stage, you will need to provide detailed information such as the project's name, description, and dimensions.
3. Uploading Files:
Once you have created your project request, you can upload files such as drawings, sketches, or sample images to provide more details about your project. This step will help our blacksmiths better understand your project.
4. Processing Time and Price Information:
By reviewing the information you've provided, our blacksmith team will determine the best processing time and estimated price for your project. This process is usually completed within a short period.
5. Confirming the Quote:
If the processing time and price quote provided by us are acceptable to you, you can approve the quote and allow us to start working on your project.
6. Payment and Confirmation:
You will receive instructions for the necessary payment processes to initiate the project. Once the payment is completed, you will confirm the start of the project.
7. Progress Updates:
After the project has started, our blacksmith team will stay in touch with you, providing photos at different stages of the process. With each update, you will receive photos that visually showcase the progress and developments. This will allow you to closely monitor each step of the project, ensuring that you are informed about any changes or additional requests in advance.
8. Project Completion and Delivery:
Once the project is completed, it will be sent to you via a courier service. The product will be carefully packaged and securely sent to your address. All shipping deliveries are free, so there is no additional fee required. As soon as the shipping process begins, you will be provided with a tracking number and relevant details, allowing you to easily track the whereabouts of your shipment.
9. Providing Feedback:
At the end of the project, you can provide feedback to our blacksmith team through our website. This will assist us in continuously improving our service.
If you have any questions or need assistance, you can contact us using the contact information on our communication page.
As the blacksmith team, we are here to provide you with the best service. We look forward to bringing your projects to life!